Introduction
RGN Networking ("RGN Networking," "RGN," "we," "our," or "us") respects your privacy and is committed to protecting the information you provide when using our website and services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect information you voluntarily provide, including:
- Name
- Company Name
- Email Address
- Phone Number
- Job Title
- Service Requests
- Project Information
- Messages submitted through contact forms
We may also automatically collect certain technical information such as:
- IP Address
- Browser Type
- Device Information
- Pages Visited
- Date and Time of Website Visits
- Website Usage Statistics
How We Use Information
RGN Networking may use collected information to:
- Respond to inquiries
- Provide IT consulting and support services
- Schedule consultations and appointments
- Deliver managed IT, cloud, cybersecurity, communications, and AI-related services
- Improve our website and user experience
- Maintain website security
- Prevent fraud and misuse
- Communicate regarding services and business matters
We collect only the information reasonably necessary to conduct business and provide professional services.
Email Communications
If you provide your email address, we may contact you regarding:
- Service inquiries
- Support requests
- Project updates
- Appointment confirmations
- Business communications
- Service-related notifications
You may opt out of promotional or marketing emails at any time by following the unsubscribe instructions included in the communication or by contacting us at info@rgnnetworking.com.
Please note that we may continue to send important administrative or service-related messages necessary to provide requested services.
SMS/Text Messaging Communications
If you provide your mobile phone number, RGN Networking may send text messages related to:
- Appointment confirmations
- Support requests
- Service notifications
- Project communications
Message and data rates may apply.
You may opt out of future SMS communications at any time by replying STOP to any text message or by contacting info@rgnnetworking.com.
After opting out, you may receive a final confirmation message acknowledging your request.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All OPT-IN requests include text messaging originator opt-in data and consent; this information will not be shared with third parties.
AI-Assisted Communications
RGN Networking may utilize AI-assisted tools, automated systems, and communication platforms to help schedule appointments, route inquiries, improve response times, and enhance customer support.
Information collected through these systems is handled in accordance with this Privacy Policy.
Information Sharing
RGN Networking does not sell, rent, lease, or trade personal information to third parties.
We may share information with trusted vendors and technology providers when necessary to deliver services, including:
- Microsoft
- Microsoft 365
- Microsoft Azure
- Comcast Business
- Vonage
- GoTo
- Wasabi
- Website Hosting Providers
- Security and Communications Providers
Such providers receive only the information necessary to perform their services.
Cookies and Analytics
Our website may use cookies and analytics tools to:
- Improve functionality
- Monitor website performance
- Analyze visitor activity
- Improve services and content
You may adjust cookie settings through your browser preferences.
Data Security
Protecting customer information is an important part of our business.
RGN Networking implements reasonable administrative, technical, and physical safeguards designed to help protect information from unauthorized access, disclosure, misuse, or loss.
While no system can guarantee complete security, we follow industry best practices to help safeguard data.
Third-Party Websites
Our website may contain links to external websites.
RGN Networking is not responsible for the content, security, or privacy practices of third-party websites.
Business Use
This website and our services are intended primarily for business and professional use.
We do not knowingly collect information from children under the age of 13.
Changes to This Policy
RGN Networking may update this Privacy Policy from time to time.
Changes will be posted on this page with a revised effective date.